FAQ

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Where can I see and try your products?

You can try our products in all retail stores. Click here to see a list of all retailers.

Which mattresses have a warranty longer than 2 years?

By scrolling through our products or selecting the filter on the left side of the MATTRESSES page, you will very easily find a mattress with an extended warranty.

How should I correctly choose a mattress according to the type of bed I sleep on?

On the MATTRESS page on the left, select the filter ‚‚MATTRESS BASE‚‚ and the recommended products will appear.

What do you accept complaints for?

Every complaint or objection we receive is reviewed by our Complaints Team and a response is sent to the end customer within the legal deadline.
We accept complaints on all aspects of the quality of our products that involve errors made in our factory.

We firmly believe that if all users of our products follow our recommendations, the likelihood of complaints will be minimal.

However, according to our quality policy, we are ready to listen, consider and resolve in the best way every individual complaint from the end user.

Mattress lifespan?

The lifespan of a mattress depends on several factors:

  1. The quality of the built-in raw materials
  2. Quality of applied technology
  3. Respecting our user weight recommendations
  4. Respecting the recommendations on the use of the mattress (maintenance, turning / airing / ...)
In any case, if there was no significant change in the properties of the mattress, world practice has shown that you should change mattresses every 4-7 years.

Is it possible to sleep on both sides of the mattress?

By browsing our products individually, you will very easily find which mattresses are recommended for turning and sleeping on both sides.

We also recommend 2-sided mattresses for summer / winter sleeping.

Is it better wire or sponge mattress?

There is no correct answer to this question...
All three groups of mattresses - Bonnel core / pocket core / sponge core from the BONNELI program guarantee you a comfortable sleep and a good rest.

As with any product, the rule applies here: The higher the quality of the incorporated materials and applied technology, the better the product will be.
We have top quality products from all three categories in our program.

Finally, our team is always ready to recommend a specific mattress to you, upon personal inquiry and direct conversation.

Do you have a mattress for medical use (decubitus, spine...)?

We have a solution for these applications.
We develop and produce such products exclusively in cooperation with the end user and medical services authorized to give a strong recommendation for such mattresses.

Our standard partners-suppliers of raw materials are able to respond to all requirements in the field of products for medical use.

What mattresses do you recommend for people with more weight?

On the MATTRESS page on the left, with a simple filter selection, you can very easily find our recommendations for choosing a mattress for all users.

We will especially give a good recommendation if we know on which substrate and type of bed the user sleeps.